Seller Policy



PixelMarket is a marketplace where you can sell your virtual items, currencies, accounts or services directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on PixelMarket. Please read on to find out more about your rights, as well as what is expected of you, as a seller (vendor).


This policy is a part of our Terms of Use. By opening a PixelMarket shop, you’re agreeing to this policy and our Terms of Use.


What can be sold on PixelMarket

Virtual Items

Virtual items include all items that are obtained from within any currently listed game in the Marketplace. Examples of these include, but are not limited to:

  • Equipments, such as weapons and armor;
  • Useable items, such as scrolls or potions;
  • Collectible items

Virtual Currency

Virtual currencies are any forms of currencies obtained from within any currently listed game in the Marketplace.

Game Accounts

Accounts that are sold in the Marketplace must include the following information:

  • Login Name / Username
  • Password
  • PIC or PIN (if applicable to the game)
  • Last Name (if applicable to the game)
  • Security Question(s) (if applicable to the game)
  • Security Question Answer(s) (if applicable to the game)
  • Parental Password (if applicable to the game and game account)

If desired, you may request other information from the seller. However, as any other information not mentioned above is unnecessary to complete a secure game account ownership transfer, it is only optional for the seller to provide.

When placing a listing for any type of game account, the seller is required to select an Insurance option. These options include: none, partial refund, full refund. The Insurance option only covers if the account sold was blocked or banned after the sale and as a result of the sale. If the buyer is at fault for breaking a game's ToS after the sale, and the account is blocked, the seller is not liable.

Powerleveling / Boosting

When offering a powerleveling or boosting service on PixelMarket, the seller will list each specific service (X amount of levels or ranks in X amount of days) offered.

What can't be sold on PixelMarket

Currently, tangible items and downloadables cannot be sold on PixelMarket. PixelMarket has the right to remove any listings at its discretion if it's determined to breaking this rule.

Selling of exploited/duped items

While we encourage sellers to only sell legitimately obtained items here on PixelMarket, it's impossible for us to check each item a vendor lists for sale. However, this does NOT mean we allow sellers to lie to buyers. If a buyer asks whether your item was obtained via methods that are against a games Terms of Use/Service, you must tell them the truth. Any seller caught lying will be blocked from further providing their services/items on PixelMarket.

Representing Yourself, Your Shop, and Your Listings Honestly

One of PixelMarket’s core values is transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.
By selling on PixelMarket, you agree that you will:

  1. Provide honest, accurate information in your About page, should you choose to complete it.
  2. Honor your Shop Policies, should you choose to list them.
  3. Accurately represent your items in listings and listing pictures.
  4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to PixelMarket.
  5. Not engage in fee avoidance.
  6. Not create duplicate listings, with the exception of services or currency listings.

Communicating with Other PixelMarket Members

Messaging System

You can use PixelMarket's Messaging System to communicate directly with your buyers or other PixelMarket members. Conversations are a great way for buyers to ask you questions about an item or an order.

The Messaging System may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on PixelMarket. Examples of interference include:

  1. Contacting another member via the Messaging System to warn them away from a particular member, shop, or item
  2. Posting in public areas to demonstrate or discuss a dispute with another member
  3. Purchasing from a seller for the sole purpose of leaving a negative review.
  4. Leaving a false negative review

Harassment

Any use of the Messaging System to harass other members is strictly prohibited. Similarly, the Messaging System may not be used to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation. If you receive a Message that violates this policy, please let us know right away via the Ticket System.

Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on PixelMarket. Buyers can leave a review, including a one to five star rating on different categories. Buyers cannot edit their review after leaving it.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if you feel it was unwarranted or wrong you may contact us.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Contain prohibited medical drug claims;
  4. Contain advertising or spam; or
  5. Undermine the integrity of the Reviews system.
  6. Extortion

    Extortion is not allowed on PixelMarket. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on PixelMarket. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review. For more information, please see this page.

    Shilling

    Shilling is strictly prohibited on PixelMarket. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer. For more information on shilling, including examples, please see this page.

    Providing Great Customer Service

    We expect our sellers to provide a high level of customer service. By selling on PixelMarket, you agree to:

    • Honor your delivery times. Sellers are obligated to deliver an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
    • Respond to Messages in a timely manner.
    • Honor the commitments you make in your shop policies.
    • Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our staff can help through our Ticket System.
    • If you are unable to complete an order, you must notify the buyer and staff through the Ticket System.