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Buyer Policy
PixelMarket is a marketplace where you can purchase virtual items and services from vendors around the world. Whether you're looking for a boost in League of Legends, gold in World of Warcraft or a new weapon in MapleStory, we want you to have a positive experience while shopping on PixelMarket. Please read on to find out more about your rights, as well as what is expected from you, as a buyer.
This policy is a part of our Terms of Use. By shopping on PixelMarket, you’re agreeing to this policy and our Terms of Use.
Understanding PixelMarkets Limitations as a Venue
PixelMarket provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that PixelMarket is not a part of that transaction. By shopping on PixelMarket, you understand that:
- You are not buying directly from PixelMarket, but from one of the many talented sellers on PixelMarket;
- PixelMarket and Sellers are not responsible for items or currencies after the delivery is complete, with the exception of account purchases (please see more information here);
- PixelMarket and Sellers are not responsible for the state of your account (bans of any type, blocked access to game) as a result of purchasing items, currencies, or powerleveling, with the exception of account purchases;
- While PixelMarket does have some fraud prevention systems to deter potentially harmful sellers from joining, it's important to understand that PixelMarket does not guarantee or endorse any items sold on PixelMarket or any content posted by sellers (such as photographs or language used in listings or shop policies); and
- Each seller on PixelMarket accepts different payment methods and has their own processing times, delivery methods, and shop policies.
Communicating with Other PixelMarket Members
Conversations
You can use PixelMarket’s messaging system to communicate directly with sellers. Messages are a great way to ask sellers any questions you have about an item or an order. Messaging may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations, or spam;
- Harassing or abusing another member;
- Contacting someone after they have explicitly asked you not to; or
- Interfering with a transaction or the business of another member.
Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on PixelMarket. Examples of interference include:
- Contacting another member via PixelMarket's messaging system to warn them away from a particular member, shop, or item;
- Posting in public areas to demonstrate or discuss a dispute with another member; or
- Purchasing from a seller for the sole purpose of leaving a negative review.
Harassment
Any use of the messaging system to harass other members, to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive a message that violates this policy, please let us know right away.
Purchasing an Item on PixelMarket
When you buy from a shop on PixelMarket, you’re directly supporting an independent person or business, each with its unique listings, policies, processing and delivery times. By making a purchase from a seller on PixelMarket, you agree that you:
- Have read the item description and shop policies before making a purchase;
- Have submitted appropriate payment for item(s) purchased; and
- Have provided accurate shipping information to the seller.
Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items and reputation, help good sellers build a strong reputation, or help warn other buyers about a poor experience. You can leave a review, including a one to five star rating on three criteria and a short summary of your experience. You cannot edit your review once submitted. By leaving a review, you acknowledge that:
- Your review and profile information will be publicly displayed on the seller's listing and review pages. Reviews may not:
- Contain private information;
- Contain obscene, racist, or harassing language or imagery;
- Contain advertising or spam;
- Be about things outside the seller’s control, such as glitches or errors on PixelMarket or from a third party; or
- Undermine the integrity of the Reviews system.
- Extortion is not allowed on PixelMarket. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on PixelMarket. Examples of extortion include the following:
- A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
- A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted. See this Help page for more information.
- Shilling is not allowed on PixelMarket. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer. For more information on shilling, including examples, please see this Help page.
Reporting a Problem with an Order or Returning an Item
PixelMarket’s Dispute System
Although PixelMarket is not directly involved in a transaction between a buyer and a seller, we provide a dispute system in the unlikely event your purchase from a seller does not go as expected. You can use PixelMarket’s dispute system to come to a resolution with the seller in the event of a non-delivery, or if an item you receive is not as described in the listing. You can open a dispute via the Ticket System within your Account dashboard.
Non-Delivery
A Non-Delivery occurs when a buyer places an order and submits payment, but the seller fails to deliver the item or service. The following are examples of Non-Delivery cases:
- An item was never sent.
- Not-as-Described: an item is Not as Described if it is materially different from the seller’s listing description or screenshots. Here are a few examples of Not as Described cases:
- The item received is a different type of item than that of the listing.
- The item has a different stats than that of the listing.
- A buyer purchased three items but only received two (or any variation in amounts).
Requesting a Cancellation
If a buyer wishes to cancel a purchase, then they must contact support via the Ticket System in the Account Dashboard. Cancellations are only approved if neither party has confirmed delivery of item or service. If a buyer has confirmed delivery, there cannot be a cancellation or refund. If Seller has confirmed delivery, but the purchased item or service is not delivered, please open a Dispute via the Ticket System.
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